Wednesday, April 23, 2014
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Apple Certified Macintosh Technician (ACMT) Certification

Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

Who Should Seek ACMT Certification?

ACMT certification is intended for technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA), or for persons motivated to demonstrate their knowledge of technician-level service and support skills. For persons not employed by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system.

Please note that ACMT certification by itself does not authorize a technician to perform repairs on Apple products. Information on becoming authorized for servicing Apple products can be found at: apple.com/support/programs/

How Long Is ACMT Certification Valid?

ACMT certification is valid for one year from the date of certification. Apple requires technicians employed by AASPs or SSAs to re-certify annually in order to repair in-warranty desktop products. Persons not employed by an AASP or SSA are not required to re-certify, however, Apple recommends that people stay current with their certifications by taking the annual re-certification exams.

Required Exams

Candidates getting ACMT certified for the first time are required to pass these exams:

  1. Apple Macintosh Service Exam (9L0-010) — $150USD Tests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems, including displays.
  2. Mac OS X v10.6 Troubleshooting Exam (9L0-064) — $150USD Tests practical knowledge of Mac OS X emphasizing troubleshooting of Mac OS X version 10.6, and applies knowledge of Mac OS X 10.6 toward identifying common Mac OS X issues.

Recommended Preparation

Leader-led two-day and five-day courses are also available. Contact MacTEK for training classes, dates and locations. Mac aficionados, service technicians, and help desk personnel at schools and businesses or others needing in-depth understanding of how Apple systems operate can attend these sessions, which combine lectures, demonstrations, and hands-on lab exercises.

Technicians employed by AASPs and SSPs access the self-paced training materials on Apple's Global Service Exchange. GSX is available to technicians employed by AASPs and SSPs only.